Return & Refund Policy

1. Our Commitment to You

At UniqueFinds, customer satisfaction is our top priority. We carefully select products and work with trusted suppliers to ensure quality. However, if something goes wrong with your order, we are committed to making it right — quickly and fairly.

We want every customer to have a positive experience, and we go above and beyond to resolve issues without hassle.

2. When to Contact Us

Please contact us within 7 days of receiving your order if you experience any of the following:

• Your item arrived damaged or broken
• You received the wrong product or size
• Your item is defective or not working as described
• Your order is significantly different from the product listing

3. Refund or Replacement

In most cases, we offer a full refund or a free replacement — without requiring you to return the item. Once your issue is reviewed and approved:

• We may resend the correct or undamaged item at no cost to you
• Or we may issue a full or partial refund to your original payment method
• We will always discuss the best option with you

We handle each case individually with care and aim to resolve every issue as quickly as possible.

4. How to Request a Refund or Replacement

1. Email us at uniquefindsshop.store@gmail.com within 7 days of delivery.
2. Include your order number, a description of the issue, and clear photos of the item.
3. Our team will review your request and respond within 24 hours (Monday–Saturday).
4. We will inform you of the approved solution — refund or replacement.
5. Refunds are processed promptly once approved.

5. Refund Timeline

Once a refund is approved, the processing time depends on your payment method:

• Refunds are usually initiated within 1–3 business days of approval
• It may take an additional 3–7 business days for the amount to appear in your account
• Bank transfer times vary by institution

You will receive a confirmation email when your refund has been issued.

6. Non-Refundable Cases

We are unable to issue refunds in the following situations:

• Shipping delays — delays caused by customs, weather, or courier partners are not eligible for refunds
• Items that were delivered in correct condition and as described
• Requests made after 7 days of confirmed delivery
• Damage caused by the customer after delivery